We want you to love your coffee. This policy describes when we offer a replacement or refund, and how to request one. It works alongside the Returns & Refunds clause of our Terms of Service.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, contact us within 14 days of the expected delivery date and we will make it right — with a replacement or full refund at your choice.
Unopened Returns
For unopened bags in original condition, we accept returns within 30 days of delivery. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Non-Returnable Items
Due to the perishable nature of coffee, we do not accept returns on opened bags. Once a bag is opened, freshness and food-safety cannot be guaranteed for resale.
Subscription Cancellations & Refunds
You may pause or cancel your subscription at any time from your account dashboard. Cancellations made before the next billing date take effect immediately and are not charged; once a subscription shipment has been billed and shipped, it is covered by the Damaged or Lost Shipments and Unopened Returns sections above rather than a separate subscription refund. See Terms of Service §3 for full subscription terms.
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days of receiving and inspecting the return (or, for damaged/lost shipments, within 5–10 business days of approval).