At Bèl Mòn, we take your privacy seriously. This policy describes what information we collect, why we collect it, and how we use it when you visit belmon.coffee or purchase from us. By using our site, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly, including:
- Name, email address, and shipping address when you place an order or create an account
- Payment information (processed securely by Stripe — we never store card numbers)
- Messages and attachments you send via our contact form
- Subscription preferences and coffee selections
We also collect information automatically when you visit our site, such as your IP address, browser type, pages visited, and referring URLs.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and subscriptions
- Send order confirmations, shipping updates, and customer support replies
- Improve our website, products, and services
- Send promotional emails (only with your consent; unsubscribe anytime)
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Third-Party Services
We work with trusted third-party providers who may process your data on our behalf:
- Stripe — payment processing
- Clerk — authentication and account management
- PostHog — product analytics
- Resend — transactional email
- USPS — order shipping and tracking
- Sentry — error monitoring and crash reporting
Each provider operates under their own privacy policy and data protection agreements. We only share the minimum data necessary for each service.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose information when required by law, to protect our rights, or in connection with a business transfer (such as a merger or acquisition), in which case we will notify you via email and/or a prominent notice on our site.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain processing activities
- Receive a portable copy of your data
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, email us at privacy@belmon.coffee. We will respond within 30 days.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order and transaction records are kept for 7 years for tax and accounting purposes. Account data is retained until you request deletion. Analytics data is retained for 24 months in anonymized form.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at privacy@belmon.coffee and we will delete that information promptly.
9. Security
We implement industry-standard security measures including HTTPS encryption, secure token storage, and limited data access. Payment data is handled exclusively by Stripe, which is PCI DSS Level 1 certified. While we take every reasonable precaution, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website at least 14 days before the change takes effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.
Privacy Questions?
If you have questions or concerns about this policy or how we handle your data, please reach out — we are happy to help.
privacy@belmon.coffee